Return Policy

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If you are not entirely satisfied with your purchase, we're here to help.We want you to shop here without fears and worries. If you have any problem with the item you received, please contact us at with your return, exchange or refund request.

""Common Returns Questions

1.Is it easy to return items?

Only damaged and defective items you receive can be returned.

Before we agree with your return request, you can return items.


Returns are accepted on all unworn, unused and unwashed items.

Once your return is authorized, you'll receive step-by-step instructions.

2.Do you offer free returns?

Currently, we do not support any free returns due to the shipping costs and unexpected factors of transportation.

So it requires you to pay for the return costs and guarantee we can receive your return successfully.

3.How soon will I get my refund?

Please allow 5-7 business days to process your item upon arrival at our facility.

Refunds will be processed through your method of payment.

And the original shipping fees are non-refundable.

4.What if the return package lost during the return shipping?

We strongly recommend using a traceable courier that provides tracking number or shipping insurance as we are not liable for lost return packages.

Right of Refusal

If a return does not have a Return Authorization or fails to meet basannob Return Policy Conditions, we reserve the right to refuse a return.

If we can not receive your return eventually, we also have the right to refuse your return request.

Contact Us

If you have any questions on how to return your item to us, please contact us at